Contact the LionelStore.com customer service department if you have a question or comment regarding LionelStore.com, an order you’ve already placed, or one you’re considering placing with us.

Promotional codes must be entered in the shopping cart at the time of placing your order. Promotional codes and discounts cannot be applied to orders already submitted.

You can email us here - LionelStore@Lionel.com any time of the day, or call us at 800-628-6202 Feb-Sept: Monday-Thursday 9am-6pm & Friday 9am-12pm ET / Oct-Jan: Monday-Friday 9am-6pm ET (Holiday hours may vary)

For questions regarding the performance or operation of your Lionel Trains, or if you have a question, comment, or require a response regarding Lionel Trains or the Lionel LLC company, please go to our main customer service page here.

Be sure to visit our retail location:

Lionel Retail Store
Concord Mills
8111 Concord Mills Blvd. Suite 675
Concord, NC 28028

Visit LionelConcord.com for store hours and additional information