Customer Service and Technical Support

Contact the customer service department if you have a question or comment regarding, an order you’ve already placed, or one you’re considering placing with us.

Promotional codes must be entered in the shopping cart at the time of placing your order. Promotional codes and discounts cannot be applied to orders already submitted.

You can email us here - any time of the day, or call us at 800-628-6202 in the U.S. Monday – Friday, 9 a.m. – 6 p.m. Eastern Time (Holiday hours may vary)

For questions regarding the performance or operation of your Lionel Trains, or if you have a question, comment, or require a response regarding Lionel Trains or the Lionel LLC company, please go to our main customer service page here.

Be sure to visit our retail location:

Lionel Retail Store

6301 Performance Dr.

Concord, NC 28027

Visit for store hours and additional information